Privacy Policy for Viento Sereno Ventures
Viento Sereno Ventures is committed to protecting the privacy of our clients and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in connection with our specialized education, leisure travel, cultural immersion programs, sustainable adventure travel, health and wellness workshops, home-stay coordination, and custom travel itinerary creation services. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you inquire about our services, book a program, or fill out a contact form. This may include your name, contact details (e.g., telephone number), nationality, date of birth, dietary requirements, health information relevant to travel and activities, language proficiency (especially for Spanish language instruction), and payment information (processed securely by third-party payment processors).
- Travel Preference Information: Details regarding your interests, travel history, specific requirements for educational retreats, cultural immersion, adventure travel, or wellness workshops, and preferences for home-stay arrangements.
- Interaction Data: Information about how you interact with our online platform, such as pages visited, time spent on pages, and referring URLs. This is typically collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide and manage the bespoke educational retreats, cultural immersion programs, sustainable adventure travel planning, health and wellness workshops, home-stay coordination, and custom travel itinerary creation services you request. This includes communicating with you about your bookings and arrangements.
- Communication: To respond to your inquiries, provide customer support, and send you important updates or information related to our services.
- Personalization: To tailor our services and content to your preferences and needs, ensuring a more personalized experience.
- Improvements: To understand how our services are used and to improve our offerings, online platform, and overall customer experience.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Sharing Your Information
We may share your personal information with third parties only in the following circumstances and for the stated purposes:
- Service Providers: With trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors, travel partners (e.g., airlines, hotels, local guides, home-stay families), and IT service providers. These third parties are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, destruction, or alteration. We regularly review our security procedures to consider new technologies and methods. Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain conditions.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Object: You have the right to object to our processing of your personal data under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer necessary to retain your data, we will securely delete or anonymize it.
7. Cookies and Similar Technologies
Our online platform may use "cookies" and similar technologies to enhance your experience. Cookies are small data files placed on your device. We use cookies for website functionality, to analyze site usage, and to personalize content. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Viento Sereno Ventures
4502 Calle de la Cruz, Suite 3A
Seville, Andalusia, 41004
Spain